Heatherbrae Antiques accepts the following forms of payment:
- Visa/Mastercard via Phone
Items must be paid no later than three days following the sale, unless other arrangements have been agreed upon mutually by the customer and Heatherbrae Antiques.
Note to Canadian Buyers: All Canadian purchases are subject to 5% GST on final price and BC Buyers are subject to both GST and PST taxes on all purchases.
Heatherbrae Antiques uses several shipping methods:
- Greyhound Courier Express (GCX) in Canada.
- Greyhound Package Express (GPX) in the USA.
- Plycon Van Lines, preferred white glove carrier.
- Ground Freight, 4-6 business days. (door to door, curbside delivery only)
- Local Pick Up
- Ocean Freight Shipping (LCL) for larger items, internationally
Greyhound shipping quotes are for terminal to terminal service only. Picking up your items from the Greyhound terminal is the consignee’s responsibility.
As Greyhound is the most cost effective method of shipping, packages can typically take 7 to 10 days to arrive but may take longer due to road or weather conditions or delivery to more rural destinations.
GPX/GCX notification by Phone. Please enquire 778-389-5234
Plycon Van Lines
IMPORTANT: Plycon Van Lines typically takes 6-8 weeks from the date of shipment to arrival at your location. Please Note: This estimation is purely an estimate and can take longer or shorter.
Plycon Van Lines offers door to door service on any item but is generally reserved for larger items that Greyhound cannot or will not take.
We can arrange shipment per request.
Local Pick Up in Vancouver, Canada or Washington State
We can arrange local pick up of items at our Vancouver, Canada store or, at no cost, from our secure storage facility in Bellingham, Washington.
Smaller items can often be shipped by UPS. UPS provides its own insurance on items it carries.
International shipping is quoted by Ocean Freight to the closest sea port.
Inland freight and delivery arrangements must be made by the consignee.
Please allow 8-10 weeks for delivery.
For Greyhound shipments, Heatherbrae Antiques offers its own insurance coverage at 3% of the value of the item, to be paid by the customer.
Insurance on Plycon shipments are covered by Plycon Van Lines and specified in their quotes.
On Ground Freight Shipping Heatherbrae Antiques offers its own insurance coverage at 3% of the value of the item, to be paid by the customer
UPS and USPS shipments will be insured for their maximum allowable amounts but please note: claims made through these methods are difficult to obtain.
Important Customs Information for USA Buyers on Purchases over $2500US
Please note: For USA buyers purchasing any item that exceeds $2500 USD in value; US customs requires your SS# or Tax ID# to clear the item for entry into the United States.
By purchasing an item over $2500USD in value, you agree to provide this information to ourselves for inclusion in our US Customs documentation.
Returns and Exchanges
After receiving the item, contact seller within 14 days.
We will only accept returns if the item has been damaged in shipping and the buyer can provide photos and documentation of such. Return shipping will be paid for by the buyer.
A Word about Vintage/Antique Items
Heatherbrae Antiques deals predominantly in antique and vintage pieces of furniture and décor. These items have been previously used and loved and, as a result, are not in “as new” condition.
There are signs of use with most of these items, commensurate with the age of said piece. Heatherbrae makes an effort to disclose any “major” defects or condition issues that are above and beyond “normal wear and tear”. However, the odd time things do escape our diligence.
If you are dissatisfied with your item(s) for any condition related reason, we welcome your phone call or email and we will work with you to resolve the matter amicably.
We have been in business locally since 1967.